How do guests pay their check?
Guests have four ways to pay their check using Vemos Pay.
1. Pay Directly in the App or App Clip
- Guests can open the Vemos Pay app or rescan the QR code/NFC tag.
- From there, they access their check, select “Pay”, and follow the on-screen steps to complete payment.
💡 GIF below for visual walkthrough.
2. Auto-Close with Geofence
- If a guest leaves the venue, their tab will automatically close based on geofence settings.
- Auto-gratuity will be included if configured.
- ⚙️ Best practice: Set your geofence to 2–3 blocks in the Vemos Dashboard to ensure accuracy and prevent checks from closing while guests are still inside.
3. Auto-Close by End-of-Night (EON) Settings
- Based on your EON settings in the Vemos Dashboard, all open tabs in Vemos Pay will automatically close at the set time.
- If you’ve never configured Vemos Pay, these settings default to your Toast EON settings.
- ⏱ Expect a 5–7 minute delay as all checks are processed.
4. Pay at the POS (Not Recommended)
- Guests can also choose to pay directly at the POS.
- Since payment details are stored between Toast and Vemos, staff must manually run the guest’s card to close the check.
⚠️ This method can cause confusion — we recommend the first 3 options for a smoother process.